Are you a student or an alumnus of the Kwame Nkrumah University of Science and Technology (KNUST)? Do you need to obtain an official copy of your Academic Transcript but don't have the time or means to physically visit the university's registrar's office? Fortunately, KNUST now offers an online transcript request service, making the process of obtaining your transcripts faster and more convenient than ever before. In this blog post, we will guide you through the simple steps of requesting your KNUST academic transcript online, saving you time, money, and hassle.
TranSwift is an advanced online service for managing and requesting academic transcripts, developed by the University Information Technology Services (UITS) at KNUST. Designed for current students, alumni, and affiliate students, the platform allows users to easily request their transcripts by specifying the preferred format and delivery method. Transcript requests can be generated in either hardcopy for self-collection or courier delivery, as selected by the applicant, or softcopy, which will be sent to the recipient's email address.
TranSwift processes both official and student copy transcript requests, with a maximum processing time of 2 working days for softcopy transcripts and 4 working days for hardcopy transcripts, barring any unforeseen circumstances. To ensure transparency and convenience, applicants receive email notifications at each stage of the process, keeping them informed of the progress of their request.
Assuming no unexpected events occur, TranSwift guarantees the processing of soft copy transcripts within a maximum of 2 days after the applicant has submitted their request. Similarly, hardcopy transcripts are processed within a maximum of 4 working days after the submission of the request by the applicant.
Throughout the process, applicants will be kept informed via email at each stage.
HOW TO CREATE AN ACCOUNT
Current students are to use the student portal to request their transcripts.
Procedure for past students:
- To begin registration, please visit transcript.knust.edu.gh and select the "REGISTER" option.
- Enter a valid personal email address, and create a password that is at least seven characters in length and includes a combination of alphanumeric, upper and lower case characters, as well as at least one digit.
- After submitting your information, a confirmation email will be sent to the email address you provided.
- You will need to click on the confirmation link in the email to verify your identity.
HOW TO LOGIN
To access the transcript system, go to transcript.knust.edu.gh and select the "Log in" option. Enter your username, which is the email address you used during the registration process (e.g., transcript@xxx.com), and your password. Then, click the "LOG IN" button or press the enter key to sign in to the system.
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CREATING YOUR PROFILE
- Provide information such as an official passport picture, surname, other names, Gender, Date of Birth, etc. by filling in the personal information fields. Click Next
- Provide valid identification documents and details in the Identification section. Click Next
- Provide details on the programme of study at the Programme(s) Read section. Ensure to provide accurate details of the programme as well as arrange your name in the right order as shown on your certificate. Click Verify to verify that the programme details are accurate/valid.
- If you can not be verified (Verification unsuccessful) but are sure that your programme details are correct, click Next
- Click "Add Another Programme" to add a new programme of study if any. Click Verify to verify that your programme details are valid. Click next to proceed to the final section.
- You can delete the programme information by clicking on the delete button on the right top corner of the programme.
- In the Review section, you should have a record of all the details you provided in each section. If you are sure that all the information in the review section is accurate, click "Submit".
- A success pop-up message will be displayed to inform you that your profile creation has been successfully completed.
MAKING A TRANSCRIPT REQUEST
• Click "New Transcript" on the menu bar of the application.
• Select your "Programme of study" using the drop-down field. The programme of study you select during the profile creation will be displayed.
• Select the "Type of Transcript" you need. It is either an Official copy or a Student copy. Please make sure to read and understand the instructions that come with any of the options in this section. Choose Yes if that is what you want else choose No. Then select the best option that suits you well.
• Select the "Processing Type" which has only one option: Normal.
• Select the "Delivery Mode" of your choice either "Email", "Email and Hard Copy" or Hard Copy. Based on the choice you make additional fields will be required.
a. Email Option
• Recipient Name Recipient Address (Official Postal Address is required if you opt for an official copy transcript). Follow the instruction provided above and below this field to ensure what it says.
• Recipient City/Town Recipient Phone Number
• Recipient's Landmark/Ghana Post GPS
• Email Address(Personal address for Student copy and Official Address for Official copy Transcript)
b. Email and hard copy Option
• Select "Destination Country"
• Select your "Preferred Delivery Option" i.e EMS or Self-Pickup
• Recipient Name
• Recipient Address (Official Postal Address is required if you opt for an official copy transcript). Follow the instruction provided above and below this field to ensure what it says.
• Recipient City/Town • Recipient Phone Number Recipient's
Landmark/Ghana Post GPS • Email Address(Personal address for Student copy and Official Address for Official copy Transcript)
c. Hard copy Option
• Select "Destination Country"
• Select your "Preferred Delivery Option" i.e EMS or Self-Pickup
Recipient Name Recipient Address (Official Postal Address is required if you opt for an official copy transcript). Follow the instruction provided above and below this field to ensure what it says.
Recipient City/Town
e Recipient Phone Number • Recipient's Landmark/Ghana Post GPS
• Click Next to review your request.
• Click Submit, The message Submitted request. Click 'OK' to proceed to payment" will be displayed. Click OK.
• NB: Note that the actual pay for one transcript request either official or student copy is GHC 60.00. There is no charge for the self-pickup option but extra payments are added to the cost if you opt for EMS as your delivery option.
READ ALSO: HOW TO CALCULATE KNUST CWA
TRANSCRIPT FOR WES SECURE DIGITAL
= Provide your WES Reference Number.
= Provide your WES Account Email Address, this is the email address used during your WES account creation.
= Click the “Verify WES Details” button on the right to verify the information you provided. A success message will be displayed if the verification was successful else you will be prompted to provide the accurate details.
MAKING ONLINE PAYMENTS FOR TRANSCRIPT
A transcript request is complete after you pay for the request. All payments are NOT REFUNDABLE. Refer to the section on "UNSUCCESSFUL//PENDING PAYMENT" for further details.
You will be directed to the "pay for transcript" page after the successful submission of a request. You will see the details of the request including the total cost of the transcript.
To initiate the payment;
• Scroll to the bottom of the "Pay For Transcript" page.
• You will see some information about the payment. Click on the "Pay For Request" button.
• You will be directed to the "TheTeller" payment platform. You should see your email, the total cost of the transcript, and two payment options, "PAY WITH CARD" and "PAY WITH MOBILE".
• For the "PAY WITH CARD" option; you can either pay with a VISA or a Mastercard
• For the "PAY WITH MOBILE" option; you can either pay with MTN, Vodafone Cash, Tigo, Airtel, G-Money, or Merchant Float.
Select any payment option of your choice and follow the instructions that will follow.
You will be redirected back to the “Pay For Transcript” page with a Transaction successful message and digital receipt if your transaction was successful else you see an unsuccessful message.
Receipt of the success message means that your transcript has been successfully submitted.
UNSUCCESSFUL / PENDING PAYMENT
If you received a confirmation message that the transcript cost has been deducted from your account but the resulting message on the transcript system is “Payment Unsuccessful”.
Refresh the page and click on the “Transcript Request” button. You should see the request you made.
If the payment has been confirmed, the status of the request will be Paid in green colour.
If you still see the status as “Pending Payment”, while the amount has been deducted. Click on the request to view the request details. you will see the “Confirm Payment” button at the top of the request review page. Click on the confirm payment button to successfully pay for the request. If the payment gets confirmed, the system will provide you with a digital receipt of the payment.
If all of the processes above fail, please contact the support service desk via https://helpdesk.knust.edu.gh
TRANSCRIPT TRACKING STATUS
All transcript requests pass through three(3) stages; Submitted, Approved - Processing, and Sent.
These stages are displayed at the top of all transcript requests you make.
Submitted: A transcript request is staged at the submitted track when the request has either been made with status pending payment or with status paid. In both cases, notification of transcript request submission will be sent to the email address you provided.
Please note: Your transcript is received at the respective transcript office only after payment is successful. That’s when the status of the request is paid.
NB: Once a transcript request has been successfully submitted, you cannot edit any of the details you provided.
Approved - Processing: The transcript request moves to Approved - Processing (highlighted with green colour) if the faculty approves your transcript request.
When the office to which you made the request requires further details to approve the request, a notification with the necessary instructions will be sent to your email. If the issue is with your transcript request, you will see “Allow Edit” at the bottom of the request.
Sent: When your email transcript request has been sent or when your hard copy or all your request specifications have been met by KNUST.
NB: A notification system has been put in place to get you informed via email about every action that will be performed on your transcript request, right from the submission of the request till it reaches the final destination you specified.
WATCH THE VIDEO ON HOW TO MAKE A TRANSCRIPT REQUEST
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